![]() Salesforce and Slack Integration allow users to directly share ideas, views and files with their teams and within the organization, while automatically sharing the Salesforce object relevant to the communication. Here you can see the case message received in Slack.Fill in the details as shown in the below image.Now click on Add action to the layout button.From drop-down or activate, activate the object either by manual process or automatic process.Now select the app Slack Setup from the app launcher.Now you have to install the Slack app from appexchange.Here you can see that Salesforce is successfully added to the slack account.Click on allow in order to authorize the Salesforce org with Slack.Accept the conditions required for connecting Slack to your Salesforce instance.Now access the app that you want to install here Salesforce is taken.Here we will see how to integrate Salesforce into Slackā¦. Users can create and edit Salesforce objects from Slack platform.Users can have access to Salesforce reports and Dashboards through Slack Channels.Real-time engagement among employees and between customers and employees helps in better customer satisfaction ratio.Customer response rate improves as productivity increases.Helps to attain goals efficiently as the coordination among the teams help users to improve themselves by managing accounts more effectively by consuming less time. ![]() Users can view the messages in Slack when any event happens inside Salesforce.The Salesforce app for Slack is an integration that lets users grab information from Salesforce, and surface it directly in Slack with just a few quick commands.Slack, termed as the most commonly used chat platforms for businesses, which recently announced an update to their Salesforce app the 2.0 update includes improvements under the hood for the Sales Cloud and introducing Service Cloud compatibility.Voice and video call integration with screen sharing.Chat Channels for teams in public or private channels.Slack is derived from Searchable Log of All Conversation and Knowledge and has been promoted as an email killer. Being able to stay up to date with what is happening with your customers and colleagues is critical. Staying connected with your team is even more important when you are working from home or part of your team is working remotely.
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